WHAT A DIFFERENCE A NURSE MAKES By a Grateful Patient
It was about supper time when I arrived at the Henrico Doctors’ Hospital Emergency Room in
Richmond. It didn’t take the triage nurse long to
announce, “I have an A-fi b here.”
Before I even got to see the waiting room, I
was headed toward the ER’s cardiac unit and my
introduction to the world of atrial fi brillation,
a world I have gotten to know quite well during
the subsequent two years.
The nurse assigned to me went to work with
dispatch, but with care, sensing my apprehension.
All the requisite monitors were hooked up
and she explained what each was for, offering
reassurance and conveying the message that
they would do all they could to make everything
right, just like a mother with her fi rstborn’s
skinned knee.
As the evening wore on, “my” nurse stayed
close by. I learned she was just back from vacation
and for her fi rst day, she was doing a double
shift; she had been in the ER since 7 a.m., but
there was never a “poor me” or an “I’m so tired”
complaint.
Despite the best efforts by her and the rest of
the ER team, the prescribed protocol of meds
and all the rest, the heart monitor continued to
look like an Etch-A-Sketch that had endured
some random twists. At about 10:30 the decision
was made to do a cardioversion, and the appropriate
specialist was called.
The procedure was explained to me and
my awareness of my father’s four heart attacks
(an my mother’s one, fatal heart attack) was
supplemented by TV images of the sullen-faced
doctor calling, “Clear!” followed by the patient’s
violent convulsion and the usual sighs or relief
– or the occasional, “It didn’t work.” My anxiety
soon bordered on panic.
Somehow, over the din of activity, I heard my
nurse tell someone, “No. I can’t leave now. I’ve
been with my patient all evening. He’s going to
have a cardioversion, and he’s very frightened.
I’ll stay with him until it’s over.” This was after
almost 16 hours of work on her fi rst day back
from vacation.
The procedure was uneventful for me. Aided
by what was later described as “milk of amnesia,”
I awoke to a regular heart rhythm, a relieved
family and “my” smiling nurse, who said, “It
went fi ne.” Then, and only then, she headed into
the night.
You nurses do this kind of thing all the time.
I just wanted you to know how much it can
mean to a patient. Thanks. |